Tenant Text Message (SMS) Consent
How Oakwood Property Solutions asks tenants for permission to text them. This page is public so that anyone, including carrier and messaging reviewers, can see the exact control and wording without an account.
Where a tenant sees this
Tenants do not sign up for Oakwood on their own. A landlord adds a tenant to a property, and Oakwood emails the tenant an invitation. The tenant opens the invitation link, sets a password, and sees the control below on that same account-setup screen. The same control appears again inside the tenant portal under Settings, where a tenant can opt in or out at any time.
The control, exactly as shown
This copy is disabled for inspection. The live control, with the same wording and layout, is behind the tenant's invitation link and portal login.
What the control does
- It is its own checkbox.
- It is the only checkbox on the account-setup screen. It is not combined with accepting Oakwood's Terms or with anything else, and ticking it is not required to finish setting up the account.
- It is unchecked by default.
- On the account-setup screen it is never pre-checked. In Settings it is checked only when the tenant's own saved record shows they opted in.
- Phone number is separate contact information.
- A landlord records a tenant's phone number as contact information for the tenancy, and Oakwood never texts that number. Texts go only to the mobile number the tenant types into this control, and only after the tenant ticks the box. The number field is shown whether or not the box is ticked; a valid US mobile number is required only when it is ticked.
- Texts are never required to use Oakwood.
- A tenant who leaves the box unchecked can use every part of Oakwood, including paying rent and submitting maintenance requests.
- What a tenant agrees to.
- Recurring text messages from Oakwood Property Solutions about their rent, late fees, maintenance requests, lease renewals, and messages from their landlord. Message frequency varies. Message and data rates may apply.
- How a tenant opts out.
- Reply STOP to any message, or uncheck the box in Settings and save. Reply HELP for help, or email [email protected].
- What Oakwood records.
- Each opt-in stores when it happened, where (account setup or Settings), the number entered, the version of the consent language, and the full text the tenant was shown. Opt-outs are recorded the same way.
Current status
Text messaging is pending carrier (A2P 10DLC) campaign approval. Oakwood sends no text messages until it is approved; consent collected before then is honored once sending begins.